Convergys is a global leader in the provision of integrated customer management, business support systems (BSS) and HR services. We have unrivalled knowledge and over 20 years’ operational experience gained from working with leading companies in more than 70 countries.

By combining this expertise and support from over 65,000 employees worldwide, Convergys delivers tailored solutions that flexibly combine outsourced, licensed, and software services, coupled with a wide range of professional and consulting services. These solutions enable clients across many different industries to innovate around services, optimise the customer experience, minimise costs and drive revenues.

Further information is available at: www.convergys.com

At PA Consulting Group, we transform the performance of organisations
We put together teams from many disciplines and backgrounds to tackle the most complex problems facing our clients, working with leaders and their staff to turn around organisations in the private and public sectors. Clients call on us when they want:
an innovative solution: counter-intuitive thinking and groundbreaking solutions
a highly responsive approach: we listen, and then we act decisively and quickly
delivery of hard results: we get the job done, often trouble-shooting where previous initiatives have failed.

We are an independent, employee-owned, global firm of 3,000 talented individuals, operating from offices across the world, in Europe, North America, Latin America, Asia, and Oceania. We have won numerous awards for delivering complex and highly innovative assignments, run one of the most successful venture programmes in our industry, have technology development capability that few firms can match, deep expertise across key industries and government, and a unique breadth of skills from strategy to IT to HR to applied technology.

• defence • energy • financial services • government and public services • international development • life sciences and healthcare • manufacturing • postal services • retail • telecommunications • transportation

• strategic management • innovation and technology • IT • operational improvement • human resources • complex programme delivery

Delivering business transformation